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Masons
Mill Business Park
Huntingdon
Valley, Pennsylvania
Internet Connection Testing
Tenants who are connected to the Internet using the
Parks network and experience loss of their Internet connection can follow these
procedures to isolate the source of the outage. See Testing
Tools for help with the functions that are used for testing.
Is the problem unique to a specific computer?
Try another computer in your office. If the other
computer works, check all wiring and network settings of the computer that is
not operational on the network.
Is the problem within your office?
Ping your firewall (the
firewall's address is the Default Gateway address
of the computer).
If you get a response check the wiring and
network settings of the firewall and recycle the firewall.
If you do not get a response check your
hub/switch and all office wiring and network settings.
Is your office connecting to the Park wide network?
Ping the Park's router
(65.118.213.225).
Check the Park's network status at www.masonsmill.com/netstatus.htm
to see if other systems in the Park are experiencing an outage (note the
Last Update time).
Check for any notices
that have been posted.
Notify the Park management office.
Is the Park's network connected to the Internet?
Ping a server outside the Park
(try 198.6.1.1 or 198.6.1.2).
Is your Domain Name Server operating?
Ping a server on the Internet
by name (www.yahoo.com or www.masonsmill.com).
If you do not get a reply check your Domain
Name Server or notify the operator of the service
Domain Name Servers 65.118.213.226 and
65.118.213.227 are operated by Woodmount Company for the benefit of tenants. Problems
with these server should be reported to the Park management office.
Is the problem with web pages?
Try accessing another site. Many sites, even large ones like yahoo, experience
outages.
Check if your web browser is using a Proxy Server (in Microsoft Internet
Explorer go to Tools, Internet Options, Connections, Lan Settings), disable
using the Proxy Server. If this solves the problem notify the operator of the
Proxy Server
- The Proxy Server proxy.masonsmill.com is operated by Woodmount for the
benefit of tenants. Problems should be reported to the Park
management
office.
Is the problem with other services like email?
Try pinging the service's server. If you do not get a
response notify the provider of the service.
Check the service's setting on your computer.
Check that your firewall is configured to work with the service.
Is the Network slow?
Ping a few sites on the
Internet. If the time in the reply is more than 100 try again in a short time.
If the time continues to be greater than 100 notify the Park's management
office
To test network connections you need information about your computer and
the network inside your office. Gather this from using winipcfg for
Windows 95, Windows 98, and Windows ME, or ipconfig for Windows NT and
Windows 2000.
To run these programs press the Start button, select Run, enter the word Command,
press the OK button. At the C:\> enter winipcfg (or ipconfig
/all for Windows NT and Windows 2000) and press your Enter key. Press the
More button. Note the following values:
- The IP Address (this is the address of the computer).
- The Default Gateway (this is the address of your Firewall).
- The DNS Server (this is the Domain Name Server).
Ping is a simple program that sends a message and
receives a reply from a computer. It is used to test that two computers can
talk to each other. You run Ping by:
- Open a command Window by pressing the Start button, select Run, enter
the word Command, press the OK button.
- At the C:\> prompt enter the word Ping and the address or name of the
computer that you are trying to test communications with, and press your
Enter key.
- Note the response.
Examples:
This Pings the Masons Mill Router by it's address
C:\>Ping 65.118.213.225
This Pings Yahoo
C:\>Ping www.yahoo.com
If you are communication with the other computer you will see the
following:
Reply from 65.118.213.225: bytes=32 time=20
TTL=242
Reply from 65.118.213.225: bytes=32 time=26 TTL=242
Reply from 65.118.213.225: bytes=32 time=18 TTL=242
If you are not able to communicate you will see the following:
Request timed out.
Request timed out.
Request timed out.
Park wide Network Status is available at www.masonsmill.com/netstatus.htm.
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